Frequently Asked Questions

What is a Pedorthist?

A Pedorthist is a healthcare professional who specializes in the assessment, design, manufacture, fit, and modification of foot orthotics and orthopaedic footwear. They are experts in lower limb anatomy and biomechanics, and their primary goal is to improve the function and comfort of the foot and lower extremity. Pedorthists work with patients of all ages who experience foot pain, discomfort, or other issues related to walking or standing. Pedorthists work closely with other healthcare providers to create customized solutions that address specific medical conditions, enhance mobility, and prevent further complications. By combining their knowledge of footwear and orthotic devices, Pedorthists play a crucial role in promoting overall foot health and well-being.

Why is it important to put a foot orthotic in proper footwear?

A shoe acts as a foundation for the foot and provides a stable base for the foot orthotic. Wearing appropriate footwear is essential, as the footwear itself is an important part of the treatment. A foot orthotic can become less effective if placed in inferior footwear, as the shoe may counteract the orthotic’s features. The foot orthotic does not make bad shoes good. Orthotics can only be as good as the shoe they are put into.

Who benefits from foot orthotics?

Most people can benefit from a foot orthotic. From foot discomfort to severe problems such as diabetes and arthritis, foot orthotics can help a wide range of patients. Even healthy feet with no biomechanical complications can experience pain, especially for those who spend long hours standing. Factory workers, retail workers, trade workers, and healthcare professionals often experience foot pain due to prolonged standing. Orthotics can help redistribute pressure, add cushioning, and enhance shock absorption, thereby reducing pain. A detailed assessment from a footwear and orthotic expert, such as a Pedorthist, can determine if a foot orthotic will assist with specific foot, leg, or back problems, providing benefits and pain management even to perfectly healthy and well-aligned feet.

Can my orthotics be adjusted or refurbished?

Yes, your orthotics can be adjusted or refurbished. This service is performed on-site by our Pedorthist. Adjustments are provided at no cost to ensure your orthotics continue to meet your needs effectively.

Are Pedorthic services covered by insurance benefits?

Many third-party insurance plans cover custom foot orthotics from Canadian Certified Pedorthists. However, coverage varies across Canada, so it is important to review the specifics of your plan to confirm your benefits. Check who can refer for foot orthotics and the price range covered. If your insurance plan includes Pedorthic services, you will need to visit your healthcare provider for a prescription. We do not directly bill insurance companies, but we will provide all necessary paperwork for submission at your fitting appointment.

Insurance coverage for orthotics is generally renewed every 1-2 years. Check with your specific plan to find out how frequently you are covered.

What can I expect at my appointment?

A review of your medical and orthotic history.
Footwear assessment.
Non-weight-bearing and weight-bearing assessment.
A gait analysis.
3D casting for your feet (plaster slipper cast).
Scheduling a timely pick-up appointment for your orthotics.

What is the return policy for custom orthotics?

Due to the custom nature of the orthotics and involvement of insurance coverage, they are non-refundable.

What payment methods do you accept?

We accept Debit, Visa, Mastercard, or Cash.

How do I know if I need foot orthotics?

If you experience foot pain, discomfort, or have any underlying conditions such as diabetes, arthritis, or plantar fasciitis, metatarsalgia or a Morton’s neuroma it, may be beneficial to consult with a Pedorthist to determine if foot orthotics are right for you.

How often should I replace my orthotics? How long do they last?

Foot orthotics should be reassessed every 1-2 years, or if you notice a return of symptoms, significant changes in your activity level, or any visible wear and tear. It is essential to ensure that your orthotics continue to meet your foot’s changing needs for support, correction, and pressure redistribution.

The lifespan of a foot orthotic varies from patient to patient. The materials used to make the foot orthotic, the patient’s foot structure, levels of activity, age, and physical condition all impact the orthotic’s lifespan.

Can foot orthotics help with back pain?

Yes, foot orthotics can help with back pain. Misalignment of the feet can contribute to improper posture and gait, which can lead to back pain. Custom foot orthotics can provide the necessary support and alignment, potentially alleviating back pain.

What types of shoes work best with foot orthotics?

Foot orthotics work best with shoes that have a removable insole, a firm heel counter, and adequate depth to accommodate the orthotic. Athletic shoes, walking shoes, work boots and some dress shoes are typically suitable options.

Foot orthotics can also be placed into specialty footwear, such as cleats and skates. However, in these cases, the orthotics are typically made exclusively for the specialty footwear.

Can children benefit from foot orthotics?

Yes, children can benefit from foot orthotics, especially if they have foot pain. Children often have flatter feet than adults. However, they should not be experiencing pain because of this. If they are experiencing pain, they should be assessed by a Pedorthist, to determine if orthotics are right for them. Early intervention with custom orthotics can help address these issues and support healthy foot development.